Residential Terms and Conditions
Thanks for using our residential services. By using these services, you agree to certain terms, which you can find in the section below. You can also view user guides for Verizon residential services.
Fios or High Speed Internet Agreements
- Verizon Customer Agreement (English) (HTML)
- Verizon Customer Agreement (English) (PDF)
- Verizon Customer Agreement (Español) (PDF)
- Fios Digital Voice Inside Wire Maintenance Plan (PDF)
- Verizon Home Device Protect (PDF)
- Fios TV Rate Card & Plans (PDF)
- Whole-Home Wi-Fi (PDF)
Local, Regional Calling and Inside Wire Maintenance Plans
- Traditional Voice over Fiber – Inside Wire Maintenance Plan (PDF)
- Plan de Mantenimiento del Cableado Interno y Servicio de Voz Tradicional por Fibral (Español) (PDF)
- Copper Voice – Inside Wire Maintenance Plan (PDF)
- Plan de Mantenimiento del Cableado Interno y Servicio de Voz por Cobre (Español) (PDF)
Long Distance
- Domestic Long Distance product guides (HTML)
- International Long Distance product guides (HTML)
- Long Distance Service Agreement (English) (PDF) | (Español) (PDF)
- Domestic Long Distance additional terms (English) (PDF) | (Español) (PDF)
- International Long Distance additional terms (English) (PDF) | (Español) (PDF)
Value added services
- Verizon Mobile + Home Discount Terms v2.0
- Device Protection plans (effective July 23 2014) (PDF)
- Device Protection plans (effective March 17 2013) (PDF)
- Device Protection plans (effective May 16 2010) (PDF)
- Device Protection plans (prior to May 16th 2010) (PDF)
Voice Connect
- Voice Connect (PDF)
- Fire Island, NY Voice Link (PDF)
Voice service
Financial terms
- Fios Prepaid Autopay (PDF)
- Auto Pay-Postpaid (Non-Paperless Customers) (PDF)
- Required Paper-free billing (PDF)
- Facturación Electrónica Requerida (Español) (PDF)
- Optional Paper-free billing – Postpaid (PDF)
- Combined Auto Pay & Paper-free – PostPaid (PDF)
Company policies
- Broadband commitment (HTML)
- E-mail policy (PDF)
- Anti-Spam policy (PDF)
- Privacy policy (HTML)
- E-mail Alias policy (PDF)
- Content policy (HTML)
- Acceptable Use Policy (HTML)